National Network for Equitable Library Service

If your answer to any of the following questions is YES, listen to this book now. Eliminate those communication breakdowns! 1. Have you ever inserted your foot into your mouth' 2. Have you ever wished you could take back something you said to a colleague' 3. Have you ever communicated in a defensive manner' 4. Have you ever wondered when to send an e-mail or when to pick up the phone' 5. Have you ever been engaged in a conversation and heard nothing that the other person said' 6. Have you ever had difficulty clearly articulating your ideas' 7. Have you ever finished someone's sentence before they finished speaking' 8. Have you ever sent an e-mail that was misconstrued by the recipient' 9. Have you ever used filler words when you are unsure about what to say' 10. Have you ever posted something on Facebook, LinkedIn, or Twitter that you wish a colleague or client had not seen'