Service failure the real reasons employees struggle with customer service and what you can do about it

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Details:

  • Author: Toister, Jeff
    Contributor:

    Gildan Media Corporation

    ,

    OneClick Digital (Firm)

    ,

    Recorded Books, LLC.

    ,

    Geoffrey, Joe.

    Summary:

    Toister breaks new ground, not by offering another set of tired tactics, but by getting at the root of why employees aren't delivering the service they should. With this knowledge--and Toister's corrective actions--businesses can reap immediate rewards.

    Original Publisher: Prince Frederick, MD , Recorded Books
    Language(s): English
    ISBN:

    9781470346959

Details

DC Contributor

Gildan Media Corporation

OneClick Digital (Firm)

Recorded Books, LLC.

Geoffrey, Joe.

Abstract

Toister breaks new ground, not by offering another set of tired tactics, but by getting at the root of why employees aren't delivering the service they should. With this knowledge--and Toister's corrective actions--businesses can reap immediate rewards.

Publisher (Source)

Prince Frederick, MD

Recorded Books

Not specified

Record