National Network for Equitable Library Service

Defective cars, contaminated food, insurance company abuses, botched vacations, or government errors and indifference. The Art of Complaining evens the playing field.

Begun as a social experiment in 1937, Air Canada has evolved into one of the world’s greatest airlines.

Why do planes disappear or fall out of the sky? Brace for Impact traces the evolution of accident investigation and explains why flying is the safest form of travel.