National Network for Equitable Library Service

On-the-Job Training (OJT) is the single most used training method in organizations today. But it is also the most misused-because very few of those doing OJT are ever trained how to do it.

Helping employees develop themselves-study after study confirms that career development is the single most powerful tool managers have for driving retention, engagement, productivity and results.

Emotion is the single greatest lever in building enduring relationships with customers—it’s what makes them not just purchase a product or service, but get excited about it.

The Accidental American advocates a bold new approach to immigration: a free international flow of labor to match globalization’s free flow of capital.

When breakdowns occur in organizational life, the tendency is to blame them on the personalities, motivations and abilities of the individuals involved or on the specific characteristics of one’s o

If you work, you probably manage projects every day-even if "project manager" isn't in your official title-and you know how frustrating the experience can be.

As Ken Blanchard, John Carlos and Alan Randolph clearly demonstrated in their previous bestseller, Empowerment Takes More Than a Minute, empowerment is not a goal that can be achieved in a minute.

Like lots of college grads, Daniel Seddiqui was having a hard time finding a job. But despite more than 40 rejections, he knew opportunities had to exist.

The Self-Made Myth exposes the false claim that business success is the result of heroic individual effort with little or no outside help.

This book is about working for a more just, compassionate, and sustainable world while cultivating the wisdom that supports and deepens this work.

All leaders face adversity. Exceptional leaders thrive in it.

This is not a book about starting your own business. Then again, it is.

America does not need an “upgrade.” For years the Right has been tampering with one of the best political operating systems ever designed. The result has been economic and environmental disaster.

Introverts may feel powerless in a world where extroverts seem to rule, but there’s more than one way to have some sway.

At a time when most communities’ resources are stretched past the breaking point, how is it possible to deal with the enormous challenges that families, neighborhoods, cities, regions, and nations