National Network for Equitable Library Service

People in organizations of all types (public and private, large and small) have, for years, had to wrestle with the formidable challenge of successfully planning and implementing changes in how the

Seattle locals and tourists alike flock to Pike Place each day to watch the fish fly.

Our current models for ending conflict don’t really work. They waste incredible amounts of time, money, and energy and take an enormous emotional toll on participants.

NEW EDITION, REVISED AND UPDATED “Living in the place you belong, with the people you love, doing the right work, on purpose.” This is how Richard Leider and David Shapiro define “the good life.”

Go green while making green. You already know why your company should go green. This comprehensive guide tells you how to do it profitably.

What began 20 years ago as a journey of exploration into the interplay between chaos, order and the creative process culminates in this capstone work of Harrison Owen’s pioneering career.

Applying the concept of historical waves originally propounded by Alvin Toffler in The Third Wave, Herman Maynard and Susan Mehrtens look toward the next century and foresee a "fourth wave,&qu

Overloaded? Overwhelmed? Overworked? You need ZIP! Today, the fastest way to get more done is to focus on tech management—not time management.

The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried, but are instead valuable pieces of feedba

Branding is an integral part of modern business strategy.

Entrepreneurs are hungry. But it’s not just because they’re living on ramen and adrenaline while they pour their all into their business.

Real organizational change isn't brought about by decree, pressure, permission, or even persuasion.

Many of today's business leaders champion learning as essential to business success, backing their belief with massive investments in Training and Development (T&D).

Political parties and elections are increasingly political theatre, with real power hidden behind a smokescreen of propaganda, carefully manipulated cultural and religious wars and voting rituals.

Plenty of research has been done on why companies go terribly wrong, but what makes companies go spectacularly right? That’s the question that Kim Cameron asked over a decade ago.