National Network for Equitable Library Service

Business writing has been transformed in our era from long, leisurely letters to fast faxes, instant e-mails, crisp memos, and concise letters. Your reader doesn’t have time to waste.

Do you know that: -Emotions are understandable and contain valuable information -Our behavior has a hidden purpose? -We all have an internal saboteur whom we must identify and control?

Was it a typo when the CEO mandated that the organization “institutionalize incompetents?" If not, how did the company wind up institutionalizing incompetence instead?

Are you worried that your customers are trying to survive tough times by seeking better deals from your competitors?

If you’re in credit-card debt and you’re tired of being told that all you need to do is give up your daily latte — and cut up all your credit cards — this is the book for you.

In today's competitive job market, if your cover letter doesn't grab the interviewer's attention, he or she may never even glance at your resume.

For most businesses, attracting new employees and getting your existing employees to succeed is a never-ending task.

Small business owners and solo professionals know they're supposed to use social media to increase sales, but how should they start?

Why do some financial advisors wind up making millions on TV giving investment advice while others labor in obscurity? How do some attorneys land regular columns in prestigious trade publications?

Have you ever found yourself at a loss for words around performance review time?

Ever stumble when choosing between who and whom, affect and effect, "lay” and "lie?" Are you worried that how you speak or write is holding you back at work?

Ever wonder what that raised eyebrow, nervous twitch, or lazy slouch really means? Is it profound and important… or a meaningless quirk?

A good question is a salesperson's  most powerful tool, one that can be used in every stage of the sales process, from making appointments to closing the sale; yet, most salespeople are ill-eq

Life at the Speed of Passion will revolutionize the way you think about what your life looks like, what you do for a living… and why you do it.

Managers working in today’s organizations often focus more on results than on the people who achieve those results.