National Network for Equitable Library Service

Dr. Goulston reveals the secret of getting through to anyone, even when productive communication seems impossible.

In his confident debut, Greg Bechtel offers ten charged stories about the impossible-turned-possible—secrets, paranoia, sex, conspiracies, and magic—that the strangeness of the world around us.

Using illuminating examples and anecdotes, the authors show how authentic communication, transparency and empathy are revolutionizing the seller-consumer relationship.