National Network for Equitable Library Service

Dr. Goulston reveals the secret of getting through to anyone, even when productive communication seems impossible.

Humorous, ironic, and sometimes cynical observations of life in 1915 from Canadian humourist Stephen Leacock.

A collection of short stories centering on Mariposa, a fictional Mid-West American turn-of-the-century town.

Using illuminating examples and anecdotes, the authors show how authentic communication, transparency and empathy are revolutionizing the seller-consumer relationship.