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Dr. Goulston reveals the secret of getting through to anyone, even when productive communication seems impossible.

Sergeant Gander is a fascinating account of the Royal Rifles of Canadas canine mascot, and his devotion to duty demonstrated during the Battle of Hong Kong in the Second World War.

Sergeant Gander is a fascinating account of the Royal Rifles of Canada’s canine mascot, and his devotion to duty demonstrated during the Battle of Hong Kong in the Second World War.

Using illuminating examples and anecdotes, the authors show how authentic communication, transparency and empathy are revolutionizing the seller-consumer relationship.