National Network for Equitable Library Service

Ultimately, every successful enterprise must attract, serve and win the loyalty of customers by providing worthwhile products and delivering excellent service.

Encyclopedia of Job Winning Resumes, Third Edition is the most helpful and comprehensive resume book you can buy.

Meticulously outlining an arsenal of cutting-edge tools and strategies tied to predicting performance and a "“passion for excellence,” David Snyder has developed what may be a paradigm shift i

What does American Express have in common with a one-woman meat vendor in Malaysia? Surprisingly, the answer is a “lot.” In today's competitive marketplace, size doesn’t matter.

The typical salesperson today is overwhelmed, with too much to do and not enough time in which to do it. Salespeople need help, and Dave Kahle provides it.

Performance appraisals are one of the most important, continuous responsibilities of a supervisor — and the most dreaded.

Are you too busy to even think about writing that business letter that was due yesterday? Are you agonizing over what to say or how to say it?

An Owner's Manual provides fast, practical and direct advice and that's what you get with this book!

The Office Politics Handbook is for business executives, managers, consultants, lawyers, agents, editors, and anyone who wants to become more politically astute, more powerful, and more successful.

Now the bestselling book of its kind has gotten even better.

Containing a wealth of practical information that many seasoned salespeople have forgotten and which new salespeople need to master.

Stress has three main fuels: worry, fear and doubt. They act like little serpents that crawl into the lap of your life and wreak havoc emotionally, spiritually and physically.

When you're 50 or 60 years old, the job market is a combat zone, no matter what your skills or experience.

Are performance reviews at your company like fruitcake — you get it every year whether you want one or not? It doesn’t have to be like that.

There is probably no task in the world of sales that causes more sleepless nights, sweaty palms, and frustrated salespeople, sales executives, and business owners than acquiring new customers.